Last updated: May 2, 2025
1. What IranAid Relief Pack is
IranAid Relief Pack ("we," "us," "our") is an independently operated commercial service selling humanitarian relief packages. It is run by a private individual and is not a registered charity, non-profit, NGO, or legal entity of any kind. By placing an order, you acknowledge and accept this.
When you place an order on this website, you are purchasing a humanitarian relief package — a commercial transaction in which we source and deliver essential goods (food, medicine, or household supplies) to a verified family in Iran on your behalf. This is not a charitable contribution and is not tax-deductible.
2. What we do with your order
All revenue from package sales is used exclusively to source and deliver essential goods to verified families inside Iran affected by the ongoing crisis. Packages are dispatched via trusted personal channels within 48 hours of your payment clearing.
We commit to the following with every order:
- No revenue is used for personal enrichment, administrative salaries, or organizational overhead beyond direct delivery costs.
- Every package delivery is documented — photos, receipts, and recipient confirmations — and shared publicly on social media.
- Every recipient family is personally vetted before any package is dispatched to them.
- You receive an order confirmation by email upon successful payment.
3. Payment processing
All payments are securely processed by Stripe, Inc. By completing a purchase, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your card details on our servers at any point — all payment data is handled exclusively by Stripe.
Stripe charges a standard payment processing fee (approximately 2.9% + €0.25 per transaction). This fee is paid to Stripe for processing your payment and is not retained by IranAid Relief Pack.
4. Refund and cancellation policy
Orders are non-refundable once a package has been dispatched. If you believe an order was placed in error, please contact us within 48 hours of your purchase. We will review your request and, if the package has not yet been dispatched to a recipient, we will issue a full refund to your original payment method.
Once a package has been dispatched and delivered to a verified recipient family, the order is considered fulfilled and no refund can be issued. We will provide photographic and documented delivery proof upon request.
5. Delivery and service limitations
While we make every effort to deliver packages swiftly and accurately to verified recipients, we cannot guarantee specific delivery outcomes. Conditions inside Iran can be volatile and unpredictable. In the event that a package cannot be delivered as ordered, we will notify you and either arrange an alternative delivery or issue a refund.
IranAid Relief Pack is not liable for any loss arising from the unavailability of delivery channels, acts of government, political or regulatory changes, or any circumstances beyond our reasonable control.
6. International compliance
IranAid Relief Pack is operated by a private individual based outside Iran. All package deliveries to individuals inside Iran are carried out under applicable personal and humanitarian exemptions within international sanctions frameworks. Customers are individually responsible for ensuring that purchasing our service complies with the laws and regulations of their own country of residence.
7. Acceptable use
By using this website you agree not to place fraudulent orders, initiate bad-faith chargebacks, or attempt to disrupt or abuse our ordering or payment system. Fraudulent activity will be reported to Stripe, Inc. and relevant authorities.
8. Changes to these terms
We reserve the right to update these terms at any time. The date at the top of this page reflects the most recent revision. Continued use of this website after an update constitutes acceptance of the revised terms.
9. Contact
For any questions regarding these terms or your order, please use our contact form or email us at helpdesk@szosyan.com. We aim to respond within 24 hours.