Questions, Answered

Visit the packages section on our homepage. Select a package, enter your name and email, and complete payment using your card, Apple Pay, or Google Pay. The entire process takes under two minutes.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Link (Stripe's saved-payment wallet). Payments are processed securely by Stripe — the same infrastructure used by millions of businesses worldwide.

All orders are processed in Euros (EUR). If your card is in another currency, your bank will convert it automatically at their standard exchange rate. We display all amounts in EUR to avoid confusion.

The minimum order is €1. There is no maximum. We suggest at least €10 as Stripe's fixed processing fee (€0.25 per transaction) has less impact on larger amounts — meaning more of your money reaches families directly.

Yes. Select "Monthly subscription" before completing your purchase. Your card will be charged the same amount each month. You can cancel at any time by contacting us or through your Stripe receipt email.

Yes. Stripe sends an automatic order confirmation to the email address you provide at checkout. This confirmation receipt confirms your payment amount, date, and a unique reference number. Please note that this is a payment receipt, not a tax-deductible charitable receipt — IranAid is a commercial humanitarian aid service.

No. IranAid is an individually operated humanitarian aid service, not a registered charity or NGO. Payments for aid packages are not tax-deductible in any jurisdiction. We are fully transparent about this.

Almost. The only deduction is Stripe's standard card processing fee — this is a payment processing cost, not a platform commission, which is approximately 2.9% + €0.25 per transaction. There are no platform fees, no organizational overhead, no salaries, and no third-party commissions. Every euro after processing fees goes directly to recipient families.

Recipient families are identified through personal networks and verified contacts inside Iran. We prioritize families facing acute need — medical emergencies, displacement, or complete loss of income. Each recipient is personally vetted before any transfer is made.

Payments are received in our Stripe account outside Iran. We then transfer funds to families using trusted personal channels — the same informal transfer networks (commonly known as "hawala" or personal courier networks) that have connected the Iranian diaspora with family inside Iran for decades. These personal transfers are legal when conducted between individuals for humanitarian purposes.

Typically within 48 hours of funds clearing in our Stripe account. Stripe payouts to our bank account take 1–3 business days, after which we initiate the transfer to the family immediately.

Every transfer is documented with screenshots of the transaction, confirmation messages from the recipient, and where possible, photos or videos shared with donor consent. This proof is published publicly on our social media within 48 hours of each transfer. We operate on the principle that transparency is non-negotiable.

IranAid is operated by a single individual — not a committee, not a board, not a corporation. This means full personal accountability for every decision and every euro. You can reach out directly via the contact page at any time.

If your order was placed in error or you have concerns, please contact us within 48 hours of your purchase. We will do our best to process a refund before the package is dispatched to a recipient. Once a package has been delivered to a family, refunds are not possible as the goods have already been dispatched.

Yes. Payments are processed entirely by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security certification. Your card details never touch our server. We only receive confirmation that a payment was successful, along with your name and email for receipt purposes.